Effective Date: [06/15/2026]
This Privacy Policy describes how Cache Creek Casino Resort ("Cache Creek", "Resort," "we", "us" or "our") collects, uses, stores, discloses, or otherwise processes your information, including information we have obtained when: (1) you access and/or use our websites, mobile applications, and other digital properties where this Privacy Policy is posted, including www.cachecreek.com (each, a "Website"), the Cache Creek Casino Resort mobile application ("App") and any services offered through the Website or App ("Services"); (2) when you communicate with us in any manner, including by e-mail or telephone ("Communications"); and (3) when you visit Cache Creek Casino Resort (the "Resort").
1. WHAT IS PERSONAL INFORMATION?
This Privacy Policy covers Cache Creek's privacy practices relating to "personal information," which is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you. Personal information does not include information that is publicly available, deidentified, or aggregated.
2. WHAT PERSONAL INFORMATION DO WE COLLECT, USE, AND DISCLOSE
A. Website
Information You Provide Directly. You may submit personal information directly to us (or a vendor collecting personal information on our behalf) while using our Website. For example, when you book a stay at the Resort on our Website, we may collect your name, postal address, email address, phone number, date of birth, booking information (including number of guests, date of reservation, and other details you may provide in connection with your reservation), and your payment card details. We use this information to facilitate your requests for services. We may also collect similar information when you sign up for our newsletter, send Communications to Cache Creek, book tickets for an event at the Resort, make a reservation for tee times at our golf course or restaurant, or book our spa services. You can learn more about the additional personal information we collect when you order room service from or make reservations at a restaurant at the Resort; book our spa services; or make a reservation for tee times at our Yocha Dehe Golf Club below.
We may disclose the information you provide with certain non-affiliated third parties to facilitate your access and use of our Website and our Services, and to provide us with certain business functions, including, but not limited to, disclosing your information with brand partners, Internet service providers, advertising networks, data analytics providers, governmental entities, operating systems and platforms, social media networks, and service providers who provide us a service (e.g., customer service, auditing, marketing, debugging to identify and repair errors that impair existing intended functionality on our Websites, and/or protecting against malicious, deceptive, fraudulent, or illegal activity).
You can also complete a credit application while on our Website, which is controlled by a third-party partner. When completing a credit application, you may provide the following information: name, postal address, email address, phone number, gender, date of birth, your signature, government identification number, employment information, and/or bank account details. We will disclose this information to our third-party credit provider in order to facilitate your request for credit.
If you have enrolled in the Cache Club at the Resort, you can create a MyCacheCreek Account on our Website. In order to create an account, you must provide your Cache Club Number, date of birth, details regarding your ID on file with the Resort, and email address, and you must create a password.
Information We Collect Automatically. We, and our vendors, may use cookies, pixels, web beacons, and other similar online tracking technologies (collectively, "Cookies") that automatically or passively collect information when you interact with the Website. For example, these cookies may collect your IP address and device identifiers. Cookies allow a website to recognize a visitor's device, record a visitor's preferences, and track pages that are popular on a website. The information we automatically collect may include the type of device you are using, your IP address, other unique identifiers, and geolocation data.
We may use these Cookies for various purposes, including to provide functionality on our Website, help us route traffic between servers, understand how our Website is performing and how visitors use our Website, improve features and content on our Website, conduct research and analytics to understand your interaction with our Website, and for advertising purposes. For example, we may use the Cookies listed below for the following purposes:
Most web browsers are set to accept Cookies by default, but you usually can change your browser setting to remove or reject Cookies. Please note that blocking certain Cookies when using the Website may prevent you from using some of the features on our Website. Additionally, by disabling Cookies, you may invalidate opt outs that use Cookies to recognize devices that have opted out.
Please note that we, or other parties, may collect personal information about your online activities over time and across different devices and online properties when you use the Website. Some web browsers may have settings that allow you to transmit "Do Not Track" signals. Our Website is not designed to respond to "Do Not Track" signals received from browsers. Certain analytics and advertising vendors may participate in the Digital Advertising Alliance ("DAA") AdChoices Program and may display an AdChoices Icon for Interest-based Ads that links to an opt-out tool which allows you to exercise certain choices regarding targeting. You can learn more about the DAA AdChoices Program for websites at www.youradchoices.com and for mobile apps at www.aboutads.info/appchoices.
B. Mobile App
We may collect the same personal information that you provide to us directly on the Website on the App. You can learn more about such data practices here. When you download or access our App, we may (depending on your device or permission settings) have access to certain information from your device, such as:
We may use Software Development Kits ("SDKs") to collect information when you use the App. SDKs are blocks of code that may be installed in a mobile application to understand how visitors interact with the mobile application and collect certain information about the device and network used to access the mobile application, such as the advertising identifier associated with your device.
We may disclose or share your information with certain non-affiliated third parties to facilitate your access and use of our App, our Services, and to provide us with certain business functions, including but not limited to sharing your information with app developers, brand partners, internet service providers, advertising networks, data analytics providers, governmental entities, operating systems and platforms, social media networks, and service providers who provide us a service (e.g., customer service, auditing, marketing, debugging to identify and repair errors that impair existing intended functionality on our App, and/or protecting against malicious, deceptive, fraudulent, or illegal activity). To the extent we grant third parties access to personal information collected via the App, they are expected to follow privacy practices no less protective than our practices to the extent allowed by applicable law.
We retain personal information we collect while you use the App for no longer than is necessary to achieve the purposes for which the personal information was collected, or as may otherwise be permitted or required under applicable law.
C. Spa Services
When you book an appointment for our spa services at the Resort, we (or a vendor on our behalf) may collect the following personal information from you: name, date of birth, gender, email address, phone number, details about your requested services, and payment card information. We use this information to book your spa services at the Resort. Once you arrive at the Resort, we may collect additional personal information from you such as your health information to the extent such information is necessary to provide the services and treatments you requested.
We may disclose the above information to our vendors to assist us with certain business functions, such as our booking reservation vendor.
D. Golf
When you book a tee time at the Yocha Dehe Golf Club, sign up for golf lessons, or create an account on our Website, we (or a vendor on our behalf) may collect the following personal information from you: name, postal address, phone number, email address, gender, date of birth, and payment card information. We collect similar information when you make a purchase at our online retail shop or purchase a gift card.
We may utilize third-party partners that will disclose certain personal information to us that you submit to such third-party partners. We may combine the information that you provide to these third-party partners with information that you have provided to us directly.
We utilize the personal information that we have collected about you to provide the golf services that you have requested, including to book your tee time or to register you for a charity tournament. We may also utilize your personal information to communicate with you and for marketing and advertising purposes, including via email and text message.
We may disclose the above information to our vendors to assist us with certain business functions, such as our reservation vendor, and with third-party partners who provide additional benefits to visitors to the Yocha Dehe Golf Club.
E. Casino/Slots
When you visit the casino or use gaming-related services at the Resort, we may collect personal information such as your name, postal address, email address, phone number, Social Security number or other tax identification number, date of birth, payment or other financial information, and other details that may be needed depending on the type of transaction or gaming-related services you use. We may use this personal information to operate our gaming business, provide requested services, process jackpot and related tax reporting, evaluate and extend casino credit, verify identity, help protect against fraud, support security and regulatory compliance, and meet our legal obligations. We may disclose this personal information to our service providers and other third-party partners who assist us in carrying out these functions, such as providers that support identity verification, credit review, tax processing, payment processing, compliance and compliance.
F. Restaurant
When you visit a restaurant at the Resort or order room service, we may collect details about your order, name, email address, and payment card information. We utilize the personal information that we have collected about you to provide your order. We may disclose the above information to our vendors to assist us with certain business functions, such as to provide our ordering platform.
G. Additional Uses and Disclosures
We may use the personal information we have collected above along with additional information such as race/ethnicity information, health/mental health diagnoses, and audio and visual recordings from CCTV footage, body camera footage, or still images of you while you are at the Resort to take certain action (e.g., criminal or civil investigation) with regard to any activity that we perceive puts you, any third party, the Resort, the Tribe, or property at risk.
In addition to the reasons described above, we may disclose any personal information that we have collected from you as part of a business transaction. We may also disclose your information (i) with the Tribe or local law enforcement; (ii) to satisfy any law, regulation, legal process, governmental request, including tribal law; or (iii) where we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary.
3. CACHE CLUB REWARDS PROGRAM
From time to time, we offer coupons, specials, or other discounts to consumers who have opted-in to our Cache Club rewards program. You may enroll in our Cache Club rewards program only after you provide opt-in consent. We may collect or generate the following personal information when you join the Cache Club rewards program: Cache Club Number, date of birth, government-issued identification number, email address, and login details. We will also maintain your purchase history at the Resort in order to facilitate rewards for your loyalty. Participation in our rewards program gives consumers the opportunity to accrue rewards with qualifying purchases.
4. SWEEPSTAKES, PROMOTIONS, CONTESTS
You may participate in our surveys, contests, sweepstakes, and other promotions (collectively, "Promotions"). We may request information for your participation (e.g., your contact information, demographic information such as your date of birth, photo identification, and photos, personal opinions, preferences, and interests). Participation in these Promotions is completely voluntary. Contact information may be used to notify winners and award prizes. Your personal information may be disclosed to third parties or the public in connection with the administration of Promotions, including in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion's official rules, such as inclusion on a winner's list. For more information, refer to the official rules of the Promotion. We may also offer Promotions with other brand partners in joint marketing efforts. We may receive and share information with such brand partners in connection with such joint marketing efforts and our brand partner's use of such information shall be subject to such brand partner's own privacy policy.
5. THIRD PARTY LINKS
Our Website, App, and Services may contain links to third-party websites and services. Please note that these links are provided for your convenience and information, and the websites and services may operate independently from us and have their own privacy policies or notices, which we strongly suggest you review.
6. VISITORS TO CACHE CREEK
Please note that we are owned and operated by the Yocha Dehe Wintun Nation, a federally recognized tribal government ("Tribe"). By submitting personal information to us, you consent to the transfer, processing, and storage of your personal information. Please be aware the laws in your jurisdiction of residence that apply to the processing of your personal information may be different from how we process your personal information as a sovereign tribal nation.
7. YOUR CHOICES
E-mails. You can opt-out of receiving promotional emails from us at any time by clicking the "unsubscribe" link in any promotional email that you receive from us or emailing us at the email address set out in the Contact Us section below with the word UNSUBSCRIBE in the subject field of the email. Please note that you cannot opt-out of non-promotional emails, such as those about your account, reservations, servicing, or our ongoing business relations.
Phone & SMS Text Messaging. You can opt-out of receiving text messages or calls to your phone number at any time by: (i) for text messages, texting "STOP" in response to any text message you receive from us or contacting us as set out in the Contact Us section below and specifying you want to opt-out of text messages; and (ii) for calls, requesting opt-out during any call you receive from us or contacting us as set out in the Contact Us section below and specifying you want to opt-out of calls.
Deleting Your Account. If you wish to delete your account and associated App account data, go to "Settings" within the App and please click "Delete My Online Account".
Mobile App Device Settings and Permissions. You can use your mobile device settings to limit mobile tracking technologies and our collection of certain information. Please note that some App features may not function properly if certain permissions are disabled or settings are changed.
You can stop all collection of data generated by use of the App by uninstalling the App. Also, you may be able to exercise specific privacy choices, such as enabling or disabling certain features (e.g., location-based services, push notifications), by adjusting the permissions in your mobile device and/or the App's settings. Beware that if GPS precise location services are disabled, other means of establishing or estimating location (e.g., connecting to or proximity to Wi-Fi) may persist.
You may be able to enable or disable location tracking on the App by adjusting the permissions in your App account settings or through your mobile device settings. Note that uninstalling the App or changing the App permissions will not delete your user account or any information we previously collected via the App.
8. CHANGES TO THE PRIVACY POLICY
We may change this Privacy Policy from time to time. The effective date will be stated at the top of this Privacy Policy.
9. CONTACT US
If you have any questions or concerns and would like to contact us, please reach out to us by phone at 530-796-3118, EXT 5424 or email at [email protected].