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FAQs About Our Brooks, CA Casino Resort

Are you curious about some of the amenities, accommodations, games and entertainment we offer here at Cache Creek Casino Resort? Check out our FAQs below so you know what to expect when you visit us for the ultimate getaway experience.

FAQ

 

Hotel

  • What is the hotel’s cancellation policy?

    Hotel reservation cancellations must be made 48 hours in advance in order to avoid fees.

  • What is the hotel's minor policy?

    You can view our Minor Policy here.

  • Do you allow pets in the hotel?

    Please note that only service dogs as defined by the Americans with Disability Act (Title III) are permitted at the Resort. Pets of any other type including dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA and will not be accommodated. All service animals must be checked in with Security upon entering the Resort.

  • Are cribs available to rent?

    Cribs and/or rollaway beds are available to rent for $50. Subject to availability.

  • Who do I contact to set up a block of hotel rooms?

    Please call 530-796-5879 or email [email protected]

  • How do I get information about room pricing and availability?

    Please call Hotel Reservations at 1-888-772-2243. You can also book online here at cachecreek.com

  • When is hotel check-in and check-out?

    Check-in time is 4pm and check-out time is 11am. For special accommodation requests or suite upgrades, check-in may be delayed to best serve your needs.

  • How far in advance can I make my hotel reservation?

    You can book your reservation 365 days out through our website. 

  • Do you offer special Group Rates for hotel rooms?

    We offer special Group Rates when booking 10 or more rooms per night during Monday-Thursday dates (non-holiday).

  • Can I ship my package prior to my arrival?

    In the event you will be shipping packages to CCCR, you must notify CCCR at least one week in advance by emailing [email protected] and provide tracking information. CCCR will accept shipments no earlier than three (3) days prior to arrival date.

Gaming

  • How do I sign up for a Cache Club membership?

    Guests can sign up at the Cache Club. A valid form of government issued ID, military ID or passport is required.

  • Do I get anything for signing up for a Cache Club membership?

    New members get $20 in Bonus Play and a chance to win up to an additional $100 in Bonus Play.

  • What are the benefits of having a Cache Club membership?

    You can see the benefits for each card tier at https://www.cachecreek.com/cache-club 

  • How do I earn Points?

    Points are earned by using your Cache Club card while gaming. $1 Slots = 1 Point; $2 Video Poker = 1 Point. Point earning on table games is based on game type, average bet, and length of play.

  • What can I use my Points for?

    Points can be redeemed for Bonus Play by using the Point Play feature on any slot machine.

  • Do my Points expire?

    Yes, Points expire after 12 months of inactivity.

  • How can I check my Bonus Play and Points balance?

    On your MyCacheCreek account and on the Cache Creek mobile app.

  • How do I create a PIN for my Cache Club account?

    You may create a secure PIN at our Cache Club counter by showing a Cache Club representative your valid ID. Please protect your PIN as club rewards and Points are non-transferable. 

  • Can I change my address over the phone?

    Yes, there is a three-part verification process in order to change it over the phone. Alternatively, you can stop by the Cache Club in person (valid photo I.D. is required.)

  • How do I get my Win/Loss Statement?

    Win/Loss statements can only be downloaded by logging into your MyCacheCreek account or the Cache Creek mobile app.

  • How can I get my W-2G tax document?

    W-2G tax documents can only be requested by logging into your MyCacheCreek account or the Cache Creek mobile app.

  • Is Cache Creek a non-smoking casino?

    There is a non-smoking area located near the Sports Page Pub and Grill.

  • How do I get Bonus Play?

    Bonus Play is earned by using your Cache Club card. You can also convert your Points to Bonus Play by pressing the Point Play button at any slot machine. The staff at the Cache Club can provide you with more information.

  • What denomination machine do we offer?

    Denominations range from a penny to $500, depending on the machine. We also have some multi-denomination machines.

  • Do you have High Limit machines?

    We have a High Limit Slot room, featuring approximately 160 slot machines with denominations of $1, $5, $10, $25 $100 and $500.

  • How many slot machines do you have?

    We currently have over 2,000 slot machines.

  • Do I need my ID to play at Cache Creek?

    Valid photo identification is required everywhere on property.

  • Are poker tables available?

    Poker is currently unavailable.

  • What is your minimum on Blackjack?

    Our Blackjack table minimum is regularly at $15.

  • What is your table minimum/maximum in High Limit?

    We offer a variety of table minimum/maximum wagers in our High Limit rooms. The lowest minimum available is $50, while the highest maximum available is $25,000.

  • Do we have Roulette/Craps?

    We offer Craps and Roulette themed card games called Cache Creek Craps and Cache Creek Roulette. While these games vary from traditional Vegas style Craps and Roulette (all outcomes are determined by cards) our tables have the same odds and level of excitement for our guests. Our Dealers and Supervisors will be happy to help you understand the differences and make sure you have an exceptional experience.

Resort

  • Do you have public Wi-Fi?

    Yes, we have free public Wi-Fi called CCCR-GUEST.

  • Do you allow pets on property?

    Please note that only service dogs as defined by the Americans with Disability Act (Title III) are permitted at the Resort. Pets of any other type including dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA and will not be accommodated. All service animals must be checked in with Security upon entering the Resort.

  • How old do you need to be to visit Cache Creek?

    You can read about our Minor Policy here.

  • Does Cache Creek charge for parking?

    No, parking is complimentary through valet, garage, and lots.

  • Do you have RV and tour bus parking?

    RV and tour bus parking is located in the F Lot just past the Fire Department building. There are no hook-ups available.

  • Do you have electric car chargers in your parking lots?

    We have 11 charging stations: 2 in the Mountain/Horizon members parking lot on the 2nd floor of the parking garage (one is Tesla), 7 in general parking on the 2nd floor of the parking garage (two are Tesla), and 2 in valet.

  • What is there to do in the surrounding areas?

    Please see https://www.cachecreek.com/resort#nearby-attractions

  • What is the nearest airport to Cache Creek?

    Sacramento International Airport (SMF) is a 40 minute drive to/from Cache Creek.

  • Does Cache Creek have tour buses?

    Yes, please visit https://www.cachecreek.com/bus-schedule for information and pickup locations.

  • Does Cache Creek offer a shuttle service?

    Yes, we offer shuttle service to and from our Yocha Dehe Golf Course and throughout the casino property.

  • Where can I pick up my giveaway item?

    Giveaway gifts are available for pick up on the right hand side of the The Sports Page Pub & Grill restaurant.

  • Do you offer scooter rentals?

    We do not offer scooter rentals, but we offer complimentary wheelchair rentals at the front desk.

  • Do you have a fitness center?

    The fitness center is located in the South Tower Hotel on the 5th floor. Guests must be 21 years of age or older to use facilities.

  • When are the pools open?

    Both the North Pool and South Pool are open 9am-10pm daily.

  • Are your pools family-friendly?

    The North Pool is exclusive to adults only. You must be 21 or older to enter. Guests of all ages (including minors) are allowed in the South Pool, but must be accompanied by a parent or guardian.

  • Are pool passes available for non-hotel guests?

    No, our pools are for hotel guests only.

  • How much are the Cabanas?

    Hotel Guests can reserve Cabanas in advance by calling the Hotel Front Desk at 530-796-5820. 

  • How do I reserve a pool cabana?

    Hotel guests can reserve pool cabanas in advance by calling Hotel Front Desk at 530-796-5820

  • How many holes does the golf course have?

    The Yocha Dehe Golf Course has 18 championship golf holes with five sets of tee boxes to accommodate all skill levels

  • How do I make a tee time?

    Online at https://yochadehegolfclub.com/ or you can call 530-796-4653. If you are staying at the resort, please be sure to mention that you will be a resort guest upon booking.

  • Do you offer rental clubs?

    Callaway rental sets are $40 each and come with 6 Callaway golf balls.

  • Do you offer golf lessons?

    Lessons start at $80 per hour, and packages are available as well. Call Chris Sheffield, Head Golf Professional, at 530-796-5802

  • What comes with my round of golf?

    A round of golf includes a golf cart, plus range and practice area access. Our golf carts feature luxury seats, chrome rims, GPS yardages, and a USB port for charging your phone or device.

  • Do you have any food and beverage options available at the golf course?

    Bahtenta restaurant is located inside the clubhouse. It is open daily from 10:30am until last golfer during the summer months, and 11am until last golfer during winter months. We also have a full service snack bar with breakfast options and complimentary coffee before the round, as well as pre-made food options available at the turn. Beverage carts are on the golf course as well.

  • Do you have locker room/shower facilities?

    Yes, we have free lockers and showers in the locker rooms.

  • How early should I show up for my tee time?

    It is recommended to show up one hour in advance of your tee time.

  • How long does a typical round of golf take?

    Our “Time Par” is 4 hours and 29 minutes, meaning our standard is to finish at 4:29 or faster, but rarely slower.

  • What are your rates to play golf?

    Call 530-796-4653 for current pricing. Hotel guests receive 10% off these rates.

  • Does Cache Creek have space for meetings, conferences, board retreats, summits and other events?

    Yes. Please see https://www.cachecreek.com/meetings-events

  • How do I send in my Request for Proposal?

    You may submit a booking request on our website here https://www.cachecreek.com/meetings-events 

  • Is there a room rental associated with our meeting/event spaces?

    Yes, a site fee is associated with our meeting/event spaces along with a food and beverage minimum.

  • Is there a minimum space rental duration?

    Yes, we offer daily room rentals of up to 9 hours. Extended hours may be reserved for an additional room rental fee.

  • If I cancelled my hotel room, does that automatically cancel my Spa appointment?

    No, you must call the Spa directly to cancel your appointment at 530-796-5860

  • Do you do prenatal massages?

    Yes, but you must be past your first trimester.

  • When I have a hotel room does that include anything in the Spa?

    No, you would just have access to the outside pool.

  • What are the hours of operation at The Séka Hills Olive Mill and Tasting Room?

    Wednesday-Sunday, 11am-5pm

  • Where is The Séka Hills Olive Mill and Tasting Room located?

    19326 County Road 78 in Brooks, CA - just past Cache Creek Casino Resort on the left hand side of Highway 16.

  • What do you offer at The Séka Hills Olive Mill?

    The Séka Olive Mill and Tasting Room showcases the agricultural bounty of the region and is a destination for artisan goods and delicious locally sourced fare. Guided tours and tastings offer visitors a chance to experience the growing line of fine agricultural products from the Yocha Dehe Wintun Nation that now includes olive oils, wines, honey, beef jerky, seasoned nuts and pickled asparagus.

  • Do you serve food at The Séka Hills Olive Mill?

    Yes, our artisanal deli offers fresh seasonal salads, sandwiches, charcuterie and snacks for visitors to enjoy while taking in the world class views. Discover our tasty artisan offerings by browsing the deli menu at sekahills.com.

  • Can we place a food order to-go at The Séka Hills Olive Mill?

    Yes, please call 530-796-2810

  • Do you sell other products besides Séka Hills?

    A selection of pantry staples, cookbooks and unique gifts for the home and kitchen add to the Tasting Room experience.

  • Do you offer tours of the olive mill?

    Guided tours of the Séka Hills Olive Mill are offered daily, guests must schedule in advance by calling the Tasting Room at 530-796-2810

  • Do we need to make reservations for tastings and tours?

    Groups of ten or more can arrange for tastings and tours by calling 530-796-2810

  • Are Rideshares (Uber, Lyft) available in the area?

    Rideshares can be available to drop off in the area but are not typically available for pickup.

Entertainment

  • How do I receive my Comp Tickets?

    Guests who received complimentary tickets through a Casino Host or mailer offer may pick them up at the Box Office VIP Will Call line 3 hours prior to the event.

  • How do I access the tickets I purchased?

    All events use Print-at-Home or Mobile Tickets. Tickets will be emailed or available for download at least 5 days before the show. Phone troubles? Visit the box office on event day for assistance. Be prepared to show your ID

  • When is the Box Office open?

    Our Box Office opens 3 hours before showtime and is located at the Event Center entrance.

  • How do I purchase tickets for an event?

    Tickets for all Event Center shows are available through Etix online at cachecreek.com/entertainment. Cache Creek only sells tickets through this site; all other sites are considered 3rd party.

  • Can I buy tickets at the door on the day of the event?

    If there are still tickets available to purchase on the day of the event, you may purchase them in person at the box office. Some shows sell very quickly and do not always have tickets available on the day of the show, so we suggest you buy tickets ahead of time.

  • Is there an age limit?

    You must be 21 or older to attend any show in our Event Center.

  • Can I leave the venue and come back in?

    Yes, re-entry is allowed.

  • When do doors open?

    Doors open 1 hour before showtime and close 1 hour after the show begins. 

  • Is there a bag policy?

    We do not currently have a restriction on bag sizes. All bags will be searched prior to entry.

  • Do I need to bring an ID?

    You must be 21 or older to attend any show in our Event Center. A valid and current US State Driver License, State ID card or Passport is required to purchase alcohol. Guests will be required to show ID. You may also need this if you need to visit the box office.

  • Are cameras allowed?

    No photography or recording of any kind is permitted in our Event Center. 

  • Does the Event Center offer ADA seating?

    Cache Creek strives to make our venue and live experiences inclusive and accessible. Our ADA seating is designed for guests who use mobility devices (wheelchairs, scooters, or seated walkers) and can remain in their devices for the duration of the show. These spaces function as designated "parking spots" for mobility devices and do not include a separate chair. A companion seat is available adjacent to each ADA space if needed. ADA seating is located at the back of Section 1 (ground level), and at the front of Section 5 (elevated, accessible via ramp).

  • How do I purchase ADA seats?

    If you need special attention to personally accommodate your needs, please go to the show you are interested in attending and select “Purchase Accessible Seats”.

  • Can I bring a Service Animals?

    Guests attending a show with a service animal may purchase Accessible Seats or coordinate with our team to secure standard seating that accommodates both the guest and their service animal. Per Cache Creek Casino Resort policy, a Service Animal is defined as a dog individually trained to perform tasks for individuals with disabilities. Dogs in training are not recognized as Service Animals and will not be admitted.

    Please note that only service dogs as defined by the Americans with Disability Act (Title III) are permitted at the Resort. Pets of any other type, including dogs whose sole function is to provide comfort or emotional support, do not qualify as service animals under the ADA and will not be accommodated. All service animals must be checked in with Security upon entering the Resort.

  • Are restrooms accessible?

    All venue bathrooms are accessible.

  • Am I able to request a Sign Language Interpreter?

    Available upon request. Please email [email protected] at least 2 months before the event date to arrange this service.

  • Are Assistive Listening Devices available?

    Available for checkout at the Box Office on show day (valid ID required).

  • Is food allowed inside the Event Center?

    Outside food is not allowed.

  • Are beverages allowed inside?

    There is a bar located in the Event Center for your convenience. Beverages purchased at other bars and stores on property are permitted inside. Glass and metal containers/cans/bottles are not permitted.

Dining

  • Do you take dining reservations?

    Yes, reservations can be made for specific restaurants. Please visit cachecreek.com/dining for more information.

  • Can points be used to pay for dining?

    No, but you can use your Cache Comps. Just give your Cache Club card to the cashier when it’s time to pay.

  • Is there a corkage fee if I bring my own wine?

    Yes, the corkage fee is $30 per bottle.

  • Can we bring our own cake?

    Yes, but there is a cake cutting fee of $5 per person.

  • How large of a group can you accommodate in your restaurants? Do you have a private room?

    Currently we have three restaurants (C2, Chang Shou, and Canyon Café) that can accommodate groups up to 15. Chang Shou and C2 have private rooms per request. We also have our Special Event department that can  handle large parties. Please follow the link for more information https://www.cachecreek.com/meetings-events 

  • Can children dine in any of the restaurants at Cache Creek Casino Resort?

    You must be 21 years of age to enter the facility, unless accompanied by a parent or guardian. Anyone under the age of 21 is considered a minor. Minors are not allowed on the casino floor or spa and are only allowed in non-gaming areas when accompanied by a parent or guardian. Minors are not allowed to attend any entertainment venues. Minors are not be unattended at any time or for any reason.

  • Can I bring outside food or beverages and eat in one of the restaurants?

    Outside foods and beverages are not allowed in any of our restaurants.

Bus

  • When do I pay for transportation service?

    You pay the driver when boarding the motorcoach on the day of your trip. Cash only, please.

  • Do I need to have a Cache Club Card?

    Having a Cache Club Card is the only way to receive your Exclusive Riders Bonus Play. If you do not have a Cache Club Card on the day of your trip, a Cache Club bus representative will assist with creating a new account for you, just be sure to bring a valid ID.

  • How long is the stay at Cache Creek Casino Resort?

    Approximately 4-5 hours. Please check schedules on this page . Your Charter Operator will also have a schedule for the day.

  • Where do I locate the motorcoach when it is time to leave?

    A Cache Club bus representative will tell you upon arrival where to find the motorcoach for boarding. Most Motorcoach charters arrive and depart from our South Tower Hotel Entrance.

  • Can I ride the motorcoach just to the resort?

    No, transportation service is only for gaming customers.

  • How do I locate my pick-up location?

    Please refer to our bus schedule and pickup locations here .