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FAQs About Our Brooks, CA Casino Resort

Are you curious about some of the amenities, accommodations, games and entertainment we offer here at Cache Creek Casino Resort? Check out our FAQs below so you know what to expect when you visit us for the ultimate getaway experience.

For information about our Health & Sanitization Procedures as they relate to the COVID-19 pandemic, please click here.

FAQ

 

Hotel

  • What is the hotel’s cancellation policy?

    Hotel reservation cancellations must be made 48 hours in advance in order to avoid fees.

  • Do you allow pets in the hotel?

    Service animals, as defined by the ADA, are the only pets allowed on property.

  • Where can I get more information about the hotel expansion?

    https://www.cachecreek.com/south-tower-expansion

  • What’s being added with the hotel expansion?

    Cache Creek's expansion will include 459 new hotel rooms, a pool, restaurant, additional meeting space and a multipurpose ballroom.

  • How do I get information about room pricing and availability?

    Please call Hotel Reservations at 1-888-772-2243. You can also book online here at cachecreek.com

  • When is hotel check-in and check-out?

    Check-in time is 4pm and check-out time is 11am. 

  • What is the hotel's minor policy?

    Cache Creek Casino Resort is a 21 and over ONLY property.

Gaming

  • How do I sign up for a Cache Club membership?

    Guests can sign up at the Cache Club. A valid form of government issued ID, military ID or passport is required.

  • Do I get anything for signing up for a Cache Club membership?

    New members get $20 in Bonus Play and a chance to win up to an additional $100 in Bonus Play.

  • What are the benefits of having a Cache Club membership?

    As a member you will be able to earn Points when you play and use those Points at any of our restaurants, spa, shops, hotel, entertainment venue and golf course. You also have the chance to earn Bonus Play and other promotional offers via mail. Please visit https://www.cachecreek.com/resourcefiles/pdf/vip-rewards-chart.pdf to learn more about our membership benefits.

  • How do I earn Points?

    Points can be earned while actively wagering on a slot machine while your club card is inserted. Points can also be earned on table games after you've presented your club card to a table game supervisor.

  • What can I use my Points for?

    Points can be redeemed at our restaurants, spa, shops, hotel, and concert venue. You can also convert your Points to Bonus Play. Insert your players card into any slot machine and press the Point Play button to get started!

  • Do my Points expire?

    Yes, Points expire after 12 months of inactivity.

  • How can I check my Bonus Play and Points balance?

    On your MyCacheCreek account and on the Cache Creek mobile app.

  • Can I change my address over the phone?

    Any change of information must be done at the Cache Club counter in person. Please make sure to bring a valid form of identification.

  • How do I get my Win/Loss Statement?

    Win/Loss statements can be printed from your MyCacheCreek account. They can also be requested via mail or fax in person at the Cache Club counter.

  • Is Cache Creek a non-smoking casino?

    There is a non-smoking area located near the Sports Page Pub and Grill by the hotel elevators.

  • Can I play with coins?

    Our machines do not accept coins; however, you can cash in your coins with our floor staff or at the main cage for bills.

  • How many Points do I earn for $1 of play?

    For each dollar played at a slot machine, you receive 1 Point.

  • How do I get Bonus Play?

    Bonus Play is earned by using your Cache Club card. You can also convert your Points to Bonus Play by pressing the Point Play button at any slot machine. The staff at the Cache Club can provide you with more information.

  • What denomination machine do we offer?

    Denominations range from a penny to $500, depending on the machine. We also have some multi-denomination machines.

  • Do you have High Limit machines?

    We have a High Limit Slot room, featuring approximately 160 slot machines with denominations of $1, $5, $10, $25 $100 and $500.

  • How many slot machines do you have?

    We currently have over 2,000 slot machines. (temporarily reduced for social distancing)

  • Do I need my ID to play at Cache Creek?

    Valid photo identification is required everywhere on property.

  • Are poker tables available?

    Poker is currently unavailable, but we will be revealing a new room soon!

  • What is your minimum on Blackjack?

    Our Blackjack table minimum is regularly at $15.

  • What is your table minimum/maximum in High Limit?

    We offer a variety of table minimum/maximum wagers in our High Limit rooms. The lowest minimum available is $50, while the highest maximum available is $25,000.

  • Do we have Roulette/Craps?

    We offer Craps and Roulette themed card games called Cache Creek Craps and Cache Creek Roulette. While these games vary from traditional Vegas style Craps and Roulette (all outcomes are determined by cards) our tables have the same odds and level of excitement for our guests. Our Dealers and Supervisors will be happy to help you understand the differences and make sure you have an exceptional experience.

  • How can I get my W-2G tax document?

    Please email [email protected] 

Resort

  • Do you have public Wi-Fi?

    Yes, we have free public Wi-Fi. CCCR_Hotel.

  • Do you allow pets on property?

    Service animals, as defined by the ADA, are the only pets allowed on property.

  • Do you have RV and tour bus parking?

    RV and tour bus parking is located in the F Lot just past the Fire Department building. There are no hook-ups available.

  • Do you have electric car chargers in your parking lots?

    We have 11 charging stations: 2 in the Jade parking lot on the 2nd floor of the parking garage (one is Tesla), 7 in general parking on the 2nd floor of the parking garage (two are Tesla), and 2 in valet.

  • What is there to do in the surrounding areas?

    Please see https://www.cachecreek.com/resort#nearby-attractions

  • What is the nearest airport to Cache Creek?

    Sacramento International Airport (SMF) is a 40 minute drive to/from Cache Creek.

  • Does Cache Creek have tour buses?

    Yes, but service is currently suspended due to COVID-19. Please refer to https://www.cachecreekcasinodirect.com/ for updates.

  • Do you offer any accommodations for people under 21?

    Cache Creek Casino Resort is a 21 and over ONLY property.

  • Where can I pick up my giveaway item?

    Giveaway gifts are available for pick up on the right hand side of the The Sports Page Pub & Grill restaurant.

  • Do you offer scooter rentals?

    We do not offer scooter rentals, but we offer complimentary wheelchair rentals at the front desk.

  • When is the pool open?

    The pool is open 9am-10pm daily.

  • How old do you need to be to visit Cache Creek?

    Cache Creek Casino Resort is a 21 and over ONLY property.

  • How many holes does the golf course have?

    The Yocha Dehe Golf Course has 18 championship golf holes with five sets of tee boxes to accommodate all skill levels

  • How do I make a tee time?

    Online at https://yochadehegolfclub.com/ or you can call 530-796-4653. If you are staying at the resort, please be sure to mention that you will be a resort guest upon booking.

  • Do you offer rental clubs?

    Callaway rental sets are $40 each and come with 6 Callaway golf balls.

  • Do you offer golf lessons?

    Lessons start at $80 per hour, and packages are available as well. Call Chris Sheffield, Head Golf Professional, at 530-796-5802

  • What comes with my round of golf?

    A round of golf includes a golf cart, plus range and practice area access. Our golf carts feature luxury seats, chrome rims, GPS yardages, and a USB port for charging your phone or device.

  • Do you have any food and beverage options available at the golf course?

    Bahtenta restaurant is located inside the clubhouse. It is open daily from 10:30am until last golfer during the summer months, and 11am until last golfer during winter months. We also have a full service snack bar with breakfast options and complimentary coffee before the round, as well as pre-made food options available at the turn. Beverage carts are on the golf course as well.

  • Do you have locker room/shower facilities?

    Yes, we have free lockers and showers in the locker rooms.

  • How early should I show up for my tee time?

    It is recommended to show up one hour in advance of your tee time.

  • How long does a typical round of golf take?

    Our “Time Par” is 4 hours and 29 minutes, meaning our standard is to finish at 4:29 or faster, but rarely slower.

  • What are your rates to play golf?

    Call 530-796-4653 for current pricing. Hotel guests receive 20% off these rates.

  • Does Cache Creek have space for weddings, catering, meetings and other events?

    Yes. Please see https://www.cachecreek.com/meetings-events

  • Do you require a deposit to rent our meeting/event spaces?

    Yes, a site fee is required to reserve your space. This fee can vary depending on the type of event and the duration of the rental.

  • Is there a limit on how long the event room can be used?

    Yes, but the limit can vary depending on the type of event being booked.

  • If I cancelled my hotel room, does that automatically cancel my Spa appointment?

    No, you must call the Spa directly to cancel your appointment at 530-796-5860

  • Do you do prenatal massages?

    Yes, but you must be past your first trimester.

  • What do you get with a Spa Day Pass?

    With a Day Pass you will have access to all amenities in the Spa. This includes the sauna, steam room, whirlpool and the outside pool. Day Passes are issued based on availability; please call the Spa the morning of to see if we will be offering them.

  • When I have a hotel room does that include anything in the Spa?

    No, you would just have access to the outside pool.

  • What are the hours of operation at The Séka Hills Olive Mill and Tasting Room?

    Wednesday-Sunday, 11am-5pm

  • Where is The Séka Hills Olive Mill and Tasting Room located?

    19326 County Road 78 in Brooks, CA - just past Cache Creek Casino Resort on the left hand side of Highway 16.

  • What do you offer at The Séka Hills Olive Mill?

    The Séka Olive Mill and Tasting Room showcases the agricultural bounty of the region and is a destination for artisan goods and delicious locally sourced fare. Guided tours and tastings offer visitors a chance to experience the growing line of fine agricultural products from the Yocha Dehe Wintun Nation that now includes olive oils, wines, honey, beef jerky, seasoned nuts and pickled asparagus.

  • Do you serve food at The Séka Hills Olive Mill?

    Yes, our artisanal deli offers fresh seasonal salads, sandwiches, charcuterie and snacks for visitors to enjoy while taking in the world class views. Discover our tasty artisan offerings by browsing the deli menu at sekahills.com.

  • Can we place a food order to-go at The Séka Hills Olive Mill?

    Yes, please call 530-796-2810

  • Do you sell other products besides Séka Hills?

    A selection of pantry staples, cookbooks and unique gifts for the home and kitchen add to the Tasting Room experience.

  • Do you offer tours of the olive mill?

    Guided tours of the Séka Hills Olive Mill are offered daily, guests must schedule in advance by calling the Tasting Room at 530-796-2810

  • Do we need to make reservations for tastings and tours?

    Groups of ten or more can arrange for tastings and tours by calling 530-796-2810

Entertainment

  • Does the casino currently have entertainment while the new venues are being constructed?

    Yes, there is entertainment on the Elevate Lounge stage. Please visit the Entertainment page on this website to see our schedule.

  • What will the concert experience be like in the new Events Center?

    The Events Center will provide a modern concert experience with state-of-the-art sound, lighting and video, all in an intimate setting of approx. 1,400 seats.

  • What other activities will occur in the new Events Center?

    In addition to the top-notch touring entertainment, the Events Center will be an ideal venue for boxing, MMA, game shows, interactive and corporate events.

  • What is happening in the former showroom space?

    The space formerly known as Club 88 is now Elevate Lounge, a modern bar/lounge area perched above the casino floor. Features include intimate seating, bar top gaming, multiple televisions, slot machines, and a stage for live music and casino promotions.

  • How do I stay informed about future shows?

    Information on current and future entertainment can be found at cachecreek.com/entertainment 

Dining

  • Do you take dining reservations?

    Reservations can be made at C2 Steakhouse by calling 530-796-5704. You can also make reservations at Chang Shou by calling 530-796-5707.

  • Can points be used to pay for dining?

    Yes, just give your Cache Club card to the cashier and enter your PIN when it’s time to pay to redeem your points.

  • Can any of your restaurants accommodate parties of 10 or more?

    Due to the current COVID restrictions, our restaurants will only be able to accommodate parties of six (6) or less.

  • Is there a corkage fee if I bring my own wine?

    Yes, the corkage fee is $15 per bottle.

  • Can we bring our own cake?

    Yes, but there is a cake cutting fee of $2 per person.
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