Yocha Dehe Wintun Nation Tribal Leadership Announces Temporary Closure of Cache Creek Casino Resort as a Result of COVID-19The Yocha Dehe Wintun Nation and Cache Creek Casino Resort Executive leadership has made the difficult decision to temporarily cease operations due to concern over the spread of COVID-19 in California. Cache Creek Casino Resort will begin closing procedures at 6:00 am on 3/17/2020. The closure will remain in place while we continue to assess the situation.
Tribal Leadership and Casino Management stand with the State and our communities in the effort to slow the spread of COVID-19.
"We are in unprecedented times, and our first priority must be to ensure the safety of our tribal citizens, guests, employees, and the communities we serve", said Anthony Roberts, Tribal Chairman.
While we are aware of no positive tests for COVID-19 among our staff or guests, strict social distancing is known to be one of the most effective measures to contain this virus and we've taken this step to further that protective strategy.
We want our guests and players to rest assured they won't be missing out on any promotions or specials because of this temporary closure. Loyalty Club Members can check www.cachecreek.com or the mobile app for more information on their Cache Club offers and benefits.
As one of the largest employers in Yolo County, we are profoundly aware that thousands of employees rely on us. We are making plans to continue paying our work-force despite this closure, and to continue their health benefits without interruption.
The Yocha Dehe Fire Department will remain fully operational to provide safety services throughout our region. The on-property gas station and market will also remain open to serve the community.
Additionally, it is our intention to make perishables and other supplies that would go unused during this closure available for community use through our partner charities in Yolo County.
We are determined to keep our expansion plans on-track despite this closure. Once conditions improve, we will be unveiling an ambitious remodel featuring 459 additional hotel rooms, a new concert venue, added meeting spaces, new restaurants, and a new pool complex.
The Yocha Dehe Wintun Nation has been in close contact with federal, state and county health officials for weeks, getting frequent updates on COVID-19 so that we can make well-informed operational decisions. Our on-staff health professionals have been evaluating the most current advice and considering the Governor's guidance for protecting communities.
As we navigate this uncertain situation, we will continue to seek guidance from the Yolo County Public Health Department and the California Department of Public Health.
We sincerely believe that taking this difficult step today is in the public good, and that it also will return our guests, players and employees to their normal lives more quickly in the long run. During this closure, we will continue to keep the public updated on developments.
Q: Why are you closing? Do you have a confirmed case of COVID-19?
FAQs for Our Guests
A: The Yocha Dehe Wintun Nation tribal council unanimously decided that in respect for the COVID-19 outbreak and the guidance issued to mitigate the spread of the virus the most responsible course of action was closure. No, Cache Creek Casino Resort has no confirmed cases of COVID-19 at this time.
Q: How long will you be closed?
A: We are not releasing a re-opening date at this time. Due to the constantly evolving public health crisis we will continue to evaluate information as we receive it and utilize it to determine when it is responsible to resume our normal operations.
Q: How will I know when you re-open?
A: Throughout this closure, we will continue to keep our valued guests updated on what is happening here at the casino. When we decide to reopen, we will provide notice to our valued guests via website, email and social media.
Q: What happens to my Cache Club player's card while you are closed?
A: Your Cache Club card will remain active and your tier status will be maintained. All Slot Point balances and Earned Rewards balances will be kept in your account.
Q: Are your March casino promotions & events all cancelled? Will promotions and events be rescheduled?
A: All promotions and entertainment events have been postponed during this temporary closure. Don't worry, we can't wait to give away those Mini Coopers and all that cash.
Q: What happens to my Cache Club offers while the casino is closed? Will I get new offers once you are open again?
A: Your current offers will be honored and/or reissued once Cache Creek Casino Resort resumes normal operations.
Q: What if my slot machine cash out voucher expires while Cache Creek Casino Resort is temporarily closed?
A: We are extending the expiration date for slot machine cash out vouchers 6 months from their current expiration dates if the voucher expiration date occurs on or before March15, 2020.
Q: What happens to my Cache Club account once you reopen?
A: You will resume receiving your Cache Club offers and invitations once daily operations resume. You will be able to keep your current Cache Club tier status for an additional amount of time, depending upon the length of the temporary closure. Slot Points or Earned Rewards that were accumulated prior to the temporary closure can be redeemed as usual.
Q: Are you cleaning the casino?
A: Yes, for several weeks now, casino leadership team has increased preventative measures including increasing cleaning schedules and protocols in areas where germs or viruses can be transmitted, making sanitization stations available throughout the property and issuing guidance to team members to promote social distancing and making it easy/without attendance consequence for team members to stay home when ill. While the casino is temporarily closed, we will use the time to do a very thorough deep clean of the entire property. This will include public spaces, offices, and employee spaces. We utilize medical grade cleaning supplies.
Q: What preventative steps have you been taking?
A: We have increased cleaning schedules and protocols in areas where germs or viruses can be transmitted, made sanitization stations available throughout the property and continue to issue guidance to team members to promote social distancing. Additionally we have adjusted our employee attendance program to support our team members' absences during this period. Our on staff health and emergency professionals continue to monitor the situation and work closely with local and national authorities.
Q: If I made a reservation with you for the hotel, the spa or the Yocha Dehe Golf Club, can I get a full refund?
A: Yes, there will be no cost to change your reservation to a future date or penalty fees for cancellation.
Q: Will the Cache Creek Mini Mart be closed?
A: No, the Cache Creek Mini Mart remains open to service the local community and team members.
Q: Are you paying your employees while you're closed?
A: During this temporary closure, our team members will continue to be paid and receive benefits.